Customer Centric | The primary reference for CX professionals


Welcome to the Customer Centric Podcast

Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.


  • Maria Almeida, Head of Editorial, Unbabel
  • Rafaela Cortez, Editorial Manager, Unbabel

Follow us

  • Apple Podcasts
  • Google Podcasts
  • Stitcher
  • Spotify

The Customer Centric Podcast wants to understand what lies behind great customer experiences. In this podcast series, we want to look beyond CSAT and handling time, and have deeply personal conversations with those who are changing the customer experience at its core. All the inside scoops, war stories, epic tales, and funny situations.

So if you’re looking for a business podcast on how to create great customer experiences listen to our sneak peek preview.

Subscribe on Apple Podcasts, Spotify, or your favorite podcast app.