Customer Centric
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Customer Centric Conference

Bringing together the people, tech, and ideas at the heart of CX

, Lisbon

Register

What is Customer Centric?

The primary reference for CX professionals

Every day, we rely on technology to provide the best possible customer experience. But there’s no out of the box integration for empathy, no API for increasing emotional intelligence, and certainly no substitute for high quality conversation. Customer Centric is bridging the gap between high tech and high touch service, with original and curated content, events, and more.

Speakers

  • Jody Arebalo

    VP of Transformation & Consulting, Majorel

  • James Cross

    Digital & Service Snr Strategy Lead, Microsoft

  • Mara Figueiredo

    Global Head of Customer Support, Pipedrive

  • Mick Frederick

    VP of Customer Experience, Eaze

  • Marissa Gordon

    Senior Director of Operations & Finance, Universe

  • Lauri Haav

    Head of International Expansion, Monese Ltd

  • Paula Kennedy

    Vice President, Concentrix

  • Max Klimmek

    Manager of Customer Success, Intercom

  • Kristina Mercier

    Sr. Manager User Happiness Team, Expedia

  • Reagan Miller

    Head of Global Analytics, Concentrix

  • Suri Ratnatunga

    Sr. Director of Community and Support, Vimeo

  • Tom Reekie

    Ingenuity & Project Manager, The Hut Group

  • David Rowan

    Founding Editor WIRED UK, Author

  • Keyur Shah

    VP of Customer Support, Rakuten Marketing

  • Diana Gomes da Silva

    Captain, easyJet

  • Rebecca Walsh

    Global Program Manager, International Growth Partnerships, Google

Hosts and moderators

  • Michael Ollitervo-Murphy

    VP of Customer Experience

  • Jessica Twentyman

    Contributing Writer for Diginomica, the FT, the Economist, and ComputerWeekly

  • Adi Gaskell

    Contributing Writer for Forbes, Huffington Post, and BBC

  • Peter Gerson

    VP Strategic Partnerships & Alliances, 5CA

Conference schedule

Registration is open from 9:00 am to 10:00 am.

Register now
  • Opening

    • Michael Ollitervo-Murphy
  • Agents of change: the future of CS

    • Paula Kennedy
  • Turning the lens on us

    • Kristina Mercier
    • Mara Figueiredo
    • Mick Frederick
    Moderated by
    • Adi Gaskell
  • CX meets design thinking

    • Jody Arebalo
  • Coffee break

  • Voices from the field

    • Tom Reekie
    • Keyur Shah
    • Marissa Gordon
    • Lauri Haav
    Moderated by
    • Jessica Twentyman
  • Scaling customer centricity

    • Suri Ratnatunga
    • Rebecca Walsh
  • Lunch

  • This is your captain speaking: fasten your seatbelt!

    • Diana Gomes da Silva
  • It's a total CX disaster. Now what?

    • Reagan Miller
    • Max Klimmek
  • Coffee break

  • Customer centric startups to watch

    Moderated by
    • Peter Gerson
  • Non-bullshit innovation: radical ideas from the world's smartest minds

    • David Rowan
  • Closing remarks

Meet us in Lisbon

This year’s Customer Centric Conference takes place in the heart of Lisbon during Santos Populares, the city’s most iconic celebration. We’re here to guide you through the medley of sights, sounds, and aromas that bring the city to life.

Suspenso | 180‎° river view in a converted, centuries-old foundry, located in the heart of the city.

Partners

  • Intercom
  • 5CA
  • Market Finder Think with Google
  • Majorel
  • Freshworks
Unbabel
Lisboa 2020, Portugal 2020, União Europeia (Fundos Europeu de Desenvolvimento Regional)
Customer Centric Newsletter

A weekly round up of the CX stories that hit home

The latest in customer centricity, delivered to your inbox every Wednesday.