What is Customer Centric?
The primary reference for CX professionals
Every day, we rely on technology to provide the best possible customer experience. But there’s no out of the box integration for empathy, no API for increasing emotional intelligence, and certainly no substitute for high quality conversation. Customer Centric is bridging the gap between high tech and high touch service, with original and curated content, events, and more.
VP of Transformation & Consulting, Majorel
Digital & Service Snr Strategy Lead, Microsoft
Global Head of Customer Support, Pipedrive
VP of Customer Experience, Eaze
Senior Director of Operations & Finance, Universe
Head of International Expansion, Monese Ltd
Vice President, Concentrix
Manager of Customer Success, Intercom
Sr. Manager User Happiness Team, Expedia
Head of Global Analytics, Concentrix
Sr. Director of Community and Support, Vimeo
Ingenuity & Project Manager, The Hut Group
Founding Editor WIRED UK, Author
VP of Customer Support, Rakuten Marketing
Diana Gomes da Silva
Global Program Manager, International Growth Partnerships, Google
Hosts and moderators
VP of Customer Experience
Contributing Writer for Diginomica, the FT, the Economist, and ComputerWeekly
Contributing Writer for Forbes, Huffington Post, and BBC
VP Strategic Partnerships & Alliances, 5CA
Registration is open from 9:00 am to 10:00 am.
- Michael Ollitervo-Murphy
Agents of change: the future of CS
- Paula Kennedy
Turning the lens on us
- Kristina Mercier
- Mara Figueiredo
- Mick Frederick
- Adi Gaskell
CX meets design thinking
- Jody Arebalo
Voices from the field
- Tom Reekie
- Keyur Shah
- Marissa Gordon
- Lauri Haav
- Jessica Twentyman
Scaling customer centricity
- Suri Ratnatunga
- Rebecca Walsh
This is your captain speaking: fasten your seatbelt!
- Diana Gomes da Silva
It's a total CX disaster. Now what?
- Reagan Miller
- Max Klimmek
Customer centric startups to watchModerated by
- Peter Gerson
Non-bullshit innovation: radical ideas from the world's smartest minds
- David Rowan
Meet us in Lisbon
This year’s Customer Centric Conference takes place in the heart of Lisbon during Santos Populares, the city’s most iconic celebration. We’re here to guide you through the medley of sights, sounds, and aromas that bring the city to life.
Suspenso | 180° river view in a converted, centuries-old foundry, located in the heart of the city.