Customer Centric | The primary reference for CX professionalsCustomer Centric | The primary reference for CX professionals

Mara Figueiredo: going beyond complaints

Customer centricity alone can’t prepare you for every CS crisis. Mara Figueiredo, Head of Customer Support at Pipedrive, talks about the ingenuity and grit that have carried her through her toughest moments.

Summary

An interview with Mara Figueiredo, Global Head of Customer Support at Pipedrive, the leading CRM software company. Along the long and winding road from call center assistant to CX authority, Figueiredo has developed a distinctive method for dealing with the unexpected in customer support.

About our guest

  • Mara Figueiredo

    Global Head of Customer Support, Pipedrive

Customer Centric Podcast | Episode 4

Hosts

  • Maria Almeida, Head of Editorial, Unbabel
  • Rafaela Cortez, Editorial Manager, Unbabel

Subscribe

  • Apple Podcasts
  • Google Podcasts
  • Spotify
Customer Centric

Bring humanity back to the customer experience, one step at a time.