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Suri Ratnatunga: limitless empathy

For Vimeo’s Suri Ratnatunga, empathy knows no limits. But how can we champion the human element in an age of automation?


An interview with Suri Ratnatunga, Senior Director of Community and Support at Vimeo, the popular video sharing platform. As if Vimeo’s 150 million customers weren’t enough, Suri has a 24/7 team of support agents to keep happy. The key to delivering employee and customer excellence, she says, is limitless empathy.

About our guest

  • Suri Ratnatunga

    Sr. Director of Community and Support, Vimeo

Customer Centric Podcast | Episode 2


  • Maria Almeida, Head of Editorial, Unbabel
  • Rafaela Cortez, Editorial Manager, Unbabel


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